Terms & Conditions

Willow & Beech wants our customers to be completely satisfied with their purchases and will happily offer an exchange in instances where you have changed your mind or are not completely satisfied with a product.

If your return is accepted as per our returns policy, we will issue you with an electronic credit note only. This can then be used for you to seamlessly re-shop your preferred product. 

Any items purchased from the 'Sale' section or ‘Ex Display’ section cannot be returned for an exchange, no exceptions. Any 'Sale' items which are returned will be refused upon delivery.

Please note Willow & Beech reserves the right to refuse a return if it does not meet the conditions outlined above. 

To avoid returns, if you are not sure of something please contact us. 

Damaged Goods 

We offer Shiptection Shipping insurance for 100% peace of mind should an incident occur during the delivery process. To be covered for loss or damage you must check out with Shiptection. If you opt our of Shiptection insurance we will not be held liable and it will be up to you to claim compensation directly with the courier.

Shiptection is a third party Insurance and you will need to make claim direct with them. If you need any assistance with claiming please contact us, we are happy to help!

For more information on Shiptection visit their FAQ here.

Damages that occur in transport for goods being returned are the responsibility of the customer as we cannot be held liable for customer packaging. If your return is damaged we will not be able to issue a credit.

Willow & Beech will not be held liable for any indirect, incidental or consequential loss or damages arising from or to the purchased items. Any  faults are claimable within 60 days by approval. After this time all faults will be deemed incidental or consequential and will not be claimable. Approved claims for faulty goods will be compensated by store credit only. 

Discounts

Discounts are strictly valid for the time period stated and are not redeemable in conjunction with other offers and/or other discounts codes. Please ensure you enter your discount code before checking out, If you forget/fail to enter your discount code upon checkout you won’t be refunded the difference afterwards. Sale discounts are not applicable for special orders (including paypal/email orders, laybys & custom listings) to redeem sale discounts you must order through the website and input the code in the discounts section prior to checking out during the sale period ONLY otherwise sale discounts can not be redeemed.

Sale Items 

There are no returns or refunds available for sale items. Purchases from our Sale section or Ex Display section are final. Proceeding with purchase means you agree to the terms and conditions 

Store Credit

Store Credits are easy to use, simply login to your account and add to cart. Your Credit will appear as a payment option at checkout. Store Credits are strictly redeemable on products only and can not be redeemed on shipping costs - shipping for products when using a store credit will be charged additionally. 

Gift Vouchers

Gift Voucher amount is strictly redeemable on products only and can not be redeemed on shipping costs - shipping for products when using a gift voucher will be charged additionally. All gift vouchers have a 3 year expiry date.

Pre-Orders

Please note that Orders are generally dispatched as a whole so if you purchase an available item with a preorder item, the available item will be sent when the preorder item arrives. If you wish for the available item to be sent right away, please contact us. Additional postage charges may apply.

PRE-ORDER MEANS YOU ARE ORDERING AN ITEM NOT CURRENTLY IN STOCK, WHILE WE ENDEAVOUR TO PROVIDE AN ACCURATE ETA THIS IS DEPENDANT ON SHIPPING TIME FRAMES AND CUSTOMS WHICH IS OUT OF OUR HANDS, YOU WILL RECEIVE TRACKING ONCE YOUR ORDER HAS BEEN SHIPPED. IF THERE IS AN ISSUE OR DELAY WITH YOUR ORDER WE WILL DO OUR BEST TO KEEP YOU INFORMED. PLEASE DO NOT ORDER A PREORDER ITEM IF THESE CONDITIONS ARE NOT SUITABLE.

Cancelled Orders

Proceeding to checkout with an order means you agree to our Terms & Conditions including additional shipping charges where applicable. Should you choose to cancel an order after the checkout process you will incur a 10% restocking fee as payment provider costs are not refunded to us. The balance will be issued to you as a credit note unless a refund is requested. If your order has already been dispatched you will be responsible for the return shipping costs and will only be issued a credit note minus the restocking fee, once the items have been returned to stock. Our restocking fee is to cover charges relating to, but not limited to, third payment merchant fees where their fees and charges are non refundable, packaging and storing of goods, returning goods to stock, updating website and stock inventory, administration and other related fees.

 Willow & Beech Pty Ltd

ABN 82 623 544 614